Wooden Swing Set Shipping & Delivery

1-800-398-7565
Detailed Play PRO Commercial Playground Equipment Detailed Play Systems, Residential & Backyard Playground Equipment
Detailed Play Systems, Residential & Backyard Playground Equipment


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ORDERING - SHIPPING & DELIVERY

ORDERING & PAYMENT METHODS visa mastercardamex discover
Orders can be placed using our website, by telephone, fax, or by mailing a completed order form to us. Detailed Play Systems accepts Visa, Mastercard, American Express, Discover or Check/Money Order. Check orders will take longer to process. Here's how to get started now:
(1) Order your selected kits, slides, and playground equipment accessories.
(2) Download or print out our Lumber Guide - Order lumber locally for delivery or pickup.
(3) That's it!  You'll have everything needed to build your Jungle Fort Swingset delivered to your home.
ONLINE ORDERING SECURITY PlugnPay Secured  PnP Secure
Detailed Play Systems receives the contents of the order form that you submit from our website instantly and securely using Plug'nPay advanced SSL technology - this is the secure socket layer state-of-the-art for securing electronic commerce transactions.  Your credit card number is not transmitted to Detailed Play Systems with your order and is only available to us via secure encrpyted transfer if we request it afterwards for future processing needs.
SHIPPING AND DELIVERY free shipping
expires 
Detailed Play Systems ships to all 48 States within the continental U.S. (see below for other locations and for shipping address requirements). Order-to-delivery time can range from 3 up to 14 days and will depend on order contents and the delivery location. Main Kits (containing plans, hardware, and vinyl roof tops) always ship separately in typically 1-3 business days; we use UPS to promptly deliver our kits including everything needed to build except lumber. Our plans are instantly available for automatic pdf download with kit orders and can be emailed ahead of your kit delivery upon request. Additional time is necessary to prepare some playground equipment shipments since we provide customers with the flexibility to fully customize the playground slide, swing, and accessory selections. Orders that do not contain oversized or heavy freight items will be shipped UPS or Fedex Ground. Orders containing items such as slides, tube tunnel, landscape timbers, playground surfacing will require Motor Freight truck delivery (see Motor Freight Delivery guidelines below). Playground Kits can be ordered with or without a slide allowing customers to choose whether Motor Freight truck or UPS / Fedex will be required to deliver their customized selection of playground equipment components and accessories.

SHIPPING COSTS: Valid Until
FREE SHIPPING - Orders Over $199.00
* All Kits, Slides, Swings, Playground Accessories are eligible for free shipping!
* Playground Surfacing products (rubber mulch, timbers, mats) are not eligible for free shipping, please email or call for freight quote.

Shipping Total - Heavier Freight Orders:
For orders that contain heavy freight (such as playground border timbers and rubber mulch surfacing), the shipping cost for delivery may be higher than the amount shown at checkout since our shopping cart is unable to calculate shipping rates for heavy freight orders. If necessary, we will verify a manual freight quote and email the revised shipping quote for customer review and approval prior to order processing and shipment. Customers may email or call to confirm an exact freight quote before placing an order.

Detailed Shipping and Delivery Time Guidelines
are minimum since we ship from locations on the east, west, and mid-west.
Order Type Shipping Method Min Standard Max
Kits
Detailed Plans - Hardware - Tarps
UPS / Fedex 1 2-3 days 5
Swings & Accessories, UPS/Fedex UPS / Fedex 2 3-5 days 7
Slides, Freight FREIGHT 5 7-10 days 14
Custom Roof Tops/Sandbox Covers UPS / Fedex 1wks 2 weeks 3wks
* Kits and Slides/Swings/Accessories are shipped separately.
* Custom sized roof tops and sandbox covers must be made-to-order in batches and are shipped separately.

Motor Freight Delivery (orders containing Slides, Timbers, Freight Items):
By placing an order for any product requiring motor freight delivery, customer authorizes Detailed Play Systems to hire a freight trucking company on customer's behalf.  All sales requiring motor freight delivery are Freight On Board (FOB) meaning that title ownership of the goods transfers to customer when goods are loaded onto truck at seller's facilities.  Seller is not liable in the unlikely event that loss or damage occurs thereafter.  Customer is responsibile for incoming inspection of the goods at the time of delivery and for noting any shortages or damage to the goods on the freight slip that customer must sign to receive the delivery.  Detailed Play Systems will assist customer with filing freight claim and receiving replacement product in the unlikely event of a damaged or missing goods problem. Once the freight slip is signed 'received in good order' by the customer, there is no possibility of filing a successful freight damage claim. Motor freight company will call customer ahead of time to schedule an appointment to deliver the goods.  Customer or customer's representative must be present at time of delivery. Customer may be responsible for an additional re-delivery fee if the truck arrives with the goods but the customer is not present for the delivery. Customer is responsible to assure that a 48ft-long freight truck is able to get to the provided shipping address, or otherwise make arrangements to pick up the goods from the local freight terminal or transfer the goods at a mutually agreed upon location that the freight truck can get to - most freight companies do not have smaller trucks. It is the customers responsibility to facilitate the delivery and to assure that delivery of the goods to their shipping address by a freight truck is possible. Motor freight company terms for delivery is curbside unload by customer, meaning that customer is responsible for unloading the goods at curbside in front of the house - the driver's responsibility ends with opening the back of the truck.  Most drivers will help with unload, however they are not required to do so. Additional services such as lift gate unload, inside delivery, or smaller truck usage - although rarely required - may be available from the freight company for an additional charge. These services are not included in the shipping total paid with customer's order, and must be requested/approved by customer at delivery scheduling time and paid directly to the freight carrier. Slide deliveries can usually be easily unloaded and brought into the yard or garage by one person, but in the case of the mulch due to total weight of the goods, it is recommended that you plan to have someone assist you with receiving the delivery.
We are not able to deliver to PO Box or APO/FPO addresses.
UPS and Fedex are not able to deliver to PO Box or APO/FPO addresses, we are able to ship using UPS or Fedex.

Locations outside of the Continental U.S. 48 States:
We are not able to ship any items to international addresses overseas or outside of North America. Slides, landscape timbers, and any other items that require a freight truck cannot be shipped to any location outside of the continental U.S. 48 States. This is due to the shipping costs and transport logistics involved. For heavy and/or irregular sized playground equipment components, air transport rates and/or international freight rates are relatively excessive, and for smaller orders typically higher than product subtotal. It is possible to place an order with us for delivery to a freight forwarder that is based in the U.S. See Other below for further information regarding this option.
AK, HI, PR, Canada, Mexico (import fees, govt duty, taxes required to receive shipment are customer's responsibility)
At our discretion, additional shipping costs may apply to orders shipping to AK, HI, PR, Canada, Mexico. Our customers are always notified of any change to shipping amount required, for approval before we proceed with order processing.
Europe, Australia, Asia, South America, Africa, Other: We do not have local agents and we are not able to ship overseas due to excessive costs and logistics for air or cargo transport to these locations. Customers located outside of the U.S. may hire their own independent forwarding agent that is based in the U.S. In this case, we will guarantee delivery to the agent's U.S. address. Several forwarding services may be available that our international customers may check with for service availability and quote. Detailed Play Systems makes no representations or guarantees regarding the suitability of any forwarding service.
 
SHOP OUR WEBSITE or CALL TOLL FREE 1-800-398-7565
(using a Shopping Cart program)
Detailed Shopping Cart
 SSL Secure Transaction  
1 - ADDING ITEMS - - - - - - - - - - - - - - - - - - - - - - add items to your shopping cart.
2 - VIEW / MODIFY CONTENTS - - - - - - - - -- - - - view items in your shopping cart, add more items or delete items.
3 - FINALIZE ORDER / SECURE CHECKOUT - - - shopping cart contents correct? Final order? Proceed to purchase.
4 - ENTER BILLING, SHIPPING, PAYMENT - - - - enter information on SSL secure billing, shipping, payment page.
5 - SUMMARIZE ORDER - - - - - - - - - - - - - - - - - - final review of order, billing, shipping, and payment information.
6 - SUBMIT ORDER - - - - -- - - - - - - - - - - - - - - - - send order to Detailed Play Systems.
7 - ORDER CONFIRMATION / ORDER NUMBER - print order confirmation page, check for order confirmation email.


Our easy-to-use shopping cart keeps track of all items that are added to the cart for as long as your browser remains open. Feel free to add and remove items or empty the cart to start over. Nothing is billed or sent to Detailed Play Systems until the buttons [Finalize Order/Secure Checkout], then [Summarize Order], and finally [Submit Order], are selected.

ADDING ITEMS
Items may be conveniently added to your shopping cart from any page of our website that they are presented. Enter the desired quantities and click [Add] or [Purchase]. For example, to order one of our Kits you can go to either the Kit Description or Order Form page, select your colors, and enter the indicated quantities. To remove an item that is included in the kit that you do not want, or to substitute for an alternate item, leave the box next to the kit item empty and the kit price will automatically adjust when added to the cart. After adding the desired kit items, browse back to the page with the item that you would like instead, and add it to your shopping cart to complete the substitution.

Our shopping cart allows customers to conveniently mix and match colors as required. For example, you may choose (1) red swing, (1) blue swing, (2) green handgrips, (1) yellow handgrips and click [Add]. To add an item, or a group of items, to your cart enter the quantity for each item in the box next to the item. Click [Add] or [Purchase] and those items are now in your cart. You may add as many items as you'd like by placing quantities in several boxes and clicking [Add] or [Purchase] once.

VIEW / MODIFY CONTENTS OF CART
Click on any of the [View], [Add], or [Purchase] buttons to view the current items, quantities, and color selections that you have in the cart along with the current order subtotal. To remove an item or a group of items, enter a 0 for quantity of those item(s), and then click any of the [Modify Qty] buttons. All items may be removed to start over by clicking the [Empty Shopping Cart] button. Click [Continue Shopping] to return to shopping on the page that you were on prior to entering the shopping cart.

CHECKING OUT - FINAL STEPS
To purchase all of the items that are currently in your shopping cart, begin by selecting [Finalize Order - Secure Checkout]. Verify that the order list shown is correct and that these are the products that you wish to purchase. Once confirmed, enter your billing, shipping, and credit card information and then select [Summarize Order]. This is a last chance for final review of the order contents, billing, shipping, and credit card information. Once satisfied that all information is correct, click [Submit Payment] to send your order to Detailed Play Systems.
 
SALES TAX
The state of New Jersey requires that we collect 7.0% sales tax on orders with shipping addresses within the state of New Jersey. This amount will be automatically calculated and added to your order for review before completing final checkout.

Detailed Play Systems
Detailed Play Systems
Backyard Playground Equipment
Call Us: 1-800-398-7565
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